FAQS

Women by propane gas fireplaceWhat happens when I start service?
How and when do I order gas?
How do I read my gauge?
Who owns my tank?
What do I do if I run out of gas?
Who do I call for service on my appliances?
What do I do if I’m moving?
How will I be billed?
What are my different payment terms?
Are there any other service fees or termination policies I should know?
What if I plan to do any excavating or remodeling around my home?
What if I want to move a gas appliance in my home?
What appliances can I connect to propane?
What are the payment plans?Propane Logo


What happens when I start service?

New accounts are set up as automatic delivery. We also encourage new accounts to take advantage of our free Gas Safety Check within 60 days of initiating service. Please take a moment and read the “Important Propane Safety Information” brochure and familiarize yourself with the parts of your gas system.

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How and when do I order gas?

Our automatic system is designed to deliver propane to your tank when your tank is at approximately 25%. In each of our offices, we track information about the weather and average propane use to schedule our deliveries. Our reliable system ensures you always have propane when you need it.

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How do I read the gauge?

We encourage all customers to familiarize themselves with the propane tank and equipment on their property so they can help keep track of how much gas they have on hand. The numbers on the gauge represent percentages. Tanks are filled to approximately 80% to allow for expansion of gas during periods of high temperatures. For example, a 125 gallon tank holds 100 gallons of propane at 80%.

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Who owns the tank on my property?

In most instances, Revere Gas owns and maintains the tank at your home, whether it’s above ground or underground.

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What do I do if I run out of gas?

Revere wants its customers to enjoy the benefits of propane and have the peace of mind that their propane system is in safe working order. If your tank runs out of gas, there could be several different reasons why. We want to know:

  1. Why it ran out of gas and;
  2. That your system is SAFE before it is placed back into operation.
  3. If you run out of gas for any reason, Revere Gas will perform a leak check to ensure the safety of your system.

When an out-of-gas incident occurs that is related to failure of our delivery system, we will accept the responsibility and perform a leak check at NO CHARGE. In situations that are not related to our delivery system, we will still perform a leak check, but there may be a charge for this code required service.

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Who do I call for service on my appliances?

Revere Gas services most gas appliances including water heaters, fireplaces, gas logs, space heaters, ranges, and dryers. Our subsidiary, Revere Air services central heating and cooling systems, including heat pumps.  For Revere Air, call 804-776-9724.

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What do I do if I’m moving?

If you are moving, please let us know in advance the date you wish to close the account or transfer it to your new address. We encourage individuals selling their homes to include the cost of propane in their closing arrangements. We can easily provide these figures to closing representatives.

If gas appliances will be moved, we recommend that Revere Gas or another qualified gas contractor do this to ensure the necessary safety precautions are completed. If you will be using propane at your new address, Revere Gas will be happy to transfer your account.

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How will I be billed?

When a propane delivery is made, you will be left a delivery invoice and an envelope for your payment. The invoice can also be mailed to you, if requested. If you have not already paid the invoice by the end of the month, you will be mailed a statement. Prefer an e-statement?  To request an e-statement you can Contact your local office or click here to submit your request online. Finance charges will be applied on balances that are unpaid after 30 days from the date of delivery or service.

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What are my Payment Terms?

Upon approval of credit, customers are expected to pay upon receipt of gas delivery or service rendered. If payment is not received within 30 days, Revere Gas may, at its option and without notice, not make delivery, or terminate service, and remove company owned equipment and gas from the delivery address. Customers will be billed for any and all collection agencies and/or attorney’s fees and all legal costs incurred or obligated by Revere Gas in enforcement and/or collection of Service Agreement. A late payment charge in the amount of 24%APR or $1.00, whichever is greater, will be added, if payment is not received within 30 days and shall continue each 30 days thereafter, until the past due balance is paid in full. Revere Gas will charge a fee for any check returned to them for insufficient funds.

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Are there any other service fees or termination policies I should know?

Regulatory and Transportation Fee: This fee helps us to offset the cost of compliance with Federal, state, and local regulations that govern our handling, transportation, and delivery of propane. This fee varies depending on the frequency of delivery.  This fee is not imposed by any government agency nor do we pay any portion of the fee we collect to any governmental agency.

Special Delivery and Leak Check:
During Business Hours – a fee of $100 plus the cost of gas will be charged for fuel delivered off of the normal routing schedule.  This fee applies to all calls requiring immediate delivery or when a vehicle is not in the general area.  An additional fee will be charged if a leak check has to be performed and can be completed at the time of delivery.  Leak checks must be performed if the gauge on the tank reads 5% or less.

After regular business hours – a fee of $150 plus the cost of gas will be charged for fuel delivered after regular business hours.  This charge will mainly apply to will-call customers; however, it can apply to automatic delivery customers if the reason for delivery is due to a credit issue.  An additional fee will be charged if a leak check has to be performed and can be completed at the time of delivery.

Meter Reading Fee: This fee is incurred by customers who are charged for their propane based on an amount of usage as measured by a temperature compensated meter.

Tank Rental: Revere Gas will lease propane storage tanks to our customers.  Revere will maintain ownership and assume all responsibility for the tank.  Customers utilizing one time the water capacity (WC) of the tank in a given year will not be required to pay tank rental.  Customers consuming less than one time the WC of the tank may be required to pay tank rental.  Tank rental helps Revere Gas defray the costs associated with the purchase, maintenance, insurance, and testing of tanks.  Rental prices are dependent on the size of tank furnished.

Termination and Tank Pick Up Fee: Customers no longer requiring a Revere Gas propane tank will be assessed a fee to pick up and remove the tank from their property.  This fee partially covers the cost to disconnect the tank and pump it out (if necessary) and all administrative fees required to close out the account.

Tank Reconnection Fee: Customers with in-active accounts who request a re-connect will be assessed a fee for reconnecting their service.

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What if I plan to do any excavating or remodeling around my home?

Please call Miss Utility toll free at 811 (1-800-552-7001) first. Miss Utility must be called 48 hours in advance to mark any utility lines, BUT they do NOT mark propane gas lines, private electricity, water, sewer, or phone lines.

Contact your local Revere Gas office to have your gas line marked. Not only is it dangerous to dig around underground utility and gas lines but fines and repair costs may be imposed if damage is done.

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What if I want to move a gas appliance in my home?

If you are planning on moving any gas appliance in your home, please call your local Revere Gas office. For your safety, it is important that Revere Gas or another qualified gas contractor service or relocate any gas appliance in your home. An annual inspection and maintenance of your gas appliances by a trained and qualified technician is also recommended.

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What appliances can I connect to propane?

Not only is propane versatile enough to fuel everything from your water heater and furnace to the fireplace and backyard barbecue, consider these other appliances powered by clean, reliable, efficient, and affordable propane.

Gas Clothes Dryer – Dry your clothes for pennies per load, and dry them quicker and with less wrinkles!

Gas Cooking – Enjoy propane’s fast and precise temperature control.  Nice, even heat means no hot spots to scorch sauces or burn the tops of cakes and casseroles. Whatever’s new in appliances is available with propane – convection ovens, sealed burners for easy cleaning, griddles and grill tops, pilotless ignitions, and even deep fryers.

Gas Generators – The new propane electric generators give you security to have power when the lights go out. Generators come in a variety of sizes and can even power your whole house!

Gas Pool and Spa Heaters – Propane heaters are available for your pools and spas in a variety of sizes. These heaters are less costly than electric heaters to operate, offering greater than 80% efficiency, and temperature accuracy within one degree to keep you warm. And with propane-fueled patio heaters, you can enjoy your patio all year long, even in cool weather.

Be sure to contact Revere Gas to have a technician make sure your propane tank and line(s) are properly sized when adding equipment. And remember, Revere Gas can supply you with any type of gas appliance you may need!

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What are the payment plans? Download our current Managing Your Heating Costs Brochure here. Click here to apply online for a payment plan.

Fixed Price Budget Payment Plan

  • Lock in your price for the entire year with gas we purchase in the summer when propane is generally less expensive!
  • Your payments are spread over 11 months; the 12 month is a settlement month.
  • Enroll with a single, low program fee!
  • Automatic Delivery

PreBuy Plan

Buy all the fuel you need at once with a special pre-season price.

  • We’ll help you estimate your propane needs for the entire heating season and then you make one total payment at a special pre-season rate.
  • Automatically deliver as you need it.

Level Pay Plan

Easy, manageable payments all year long.

  • Monthly budget bills.
  • Automatic delivery

Click here to apply online for a payment plan.

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